Answer With Care

Your call center technology shouldn't dehumanize patients—it should help them feel cared for and known.

PATIENT ENGAGEMENT

Because Healthcare Begins With the First Hello

Healthcare technology should facilitate better quality care and more human connection for an elevated experience for both patients and providers.

AGENTS

“No-Miss” Calls

Our cloud-based platform is built on Amazon Connect—customized and extended for healthcare organizations—for an integrated system that can be accessed anywhere.

OPERATIONS

Friction-Free Workflows

Advance agent proficiency and throughput with custom workflows and smarter scheduling. Customize patient interaction based on their needs and provider preferences.

REVENUE

Build A Next-Generation Call Profit Center

Experience positive ROI in months from a fully integrated, healthcare-focused solution, built from the ground up for maximum customizability and scalability.

CARE

Valuable Analytics For Value-Based Care

Utilize current and historic analytics dashboards to understand the patient experience in real-time and gain deep insights into agent performance, patient interactions, scheduling patterns, and more.

A Powerful Platform That Takes Patient Engagement Personally

Create a modern, unified tech stack that delivers business results with PatientSync.

Never miss another call. Keep your contact center running with remote, secure access and seamlessly support web-based chat, text messaging and phone calls to your main number. Automatically record calls, texts and online chats for traceability and quality assurance.

Our customizable agent guidance and patient-scheduling solution ensures agents follow your specific practice protocols and physician preferences on every call. Eliminate memorization with built-in prompts that ensure accuracy and efficiency, introduce workflow updates to physician preferences as soon as changes are made, connect scheduling notes to patient records, and more.

AI-powered Virtual Agents answer instantaneously, provide information quickly, and reduce call volume to human agents significantly. Communicate fluently in almost any language utilizing multilingual Natural Language Understanding (NLU) and reduce per-minute handling costs by 60% or more compared to human agents.

See the whole picture. Advanced real-time and historic analytics dashboards provide deep insights on agent performance, patient interactions, scheduling patterns, and more. Provide proactive and on-demand call assessments, and monitor call types, handle time, abandonment rates, and more.

Utilize automation and agent downtime to create and deliver outbound campaigns that bolster marketing, scheduling and survey initiatives. Design customer outreach campaigns using voice, SMS, and email, and maximize connections with live customers using outbound dialing that utilizes agent downtime.

Understand the patient experience in real time. Learn sentiment using Natural Language Processing (NLP) on transcripts of calls and chats and view contact summaries to evaluate context, address follow-up, and provide precise agent feedback.

Never miss another call. Keep your contact center running with remote, secure access and seamlessly support web-based chat, text messaging and phone calls to your main number. Automatically record calls, texts and online chats for traceability and quality assurance.

Our customizable agent guidance and patient-scheduling solution ensures agents follow your specific practice protocols and physician preferences on every call. Eliminate memorization with built-in prompts that ensure accuracy and efficiency, introduce workflow updates to physician preferences as soon as changes are made, connect scheduling notes to patient records, and more.

AI-powered Virtual Agents answer instantaneously, provide information quickly, and reduce call volume to human agents significantly. Communicate fluently in almost any language utilizing multilingual Natural Language Understanding (NLU) and reduce per-minute handling costs by 60% or more compared to human agents.

See the whole picture. Advanced real-time and historic analytics dashboards provide deep insights on agent performance, patient interactions, scheduling patterns, and more. Provide proactive and on-demand call assessments, and monitor call types, handle time, abandonment rates, and more.

Utilize automation and agent downtime to create and deliver outbound campaigns that bolster marketing, scheduling and survey initiatives. Design customer outreach campaigns using voice, SMS, and email, and maximize connections with live customers using outbound dialing that utilizes agent downtime.

Understand the patient experience in real time. Learn sentiment using Natural Language Processing (NLP) on transcripts of calls and chats and view contact summaries to evaluate context, address follow-up, and provide precise agent feedback.

What is PatientSync?

A better patient communications system takes your practice or hospital from "hold please" to personalized greetings. Customized workflows and a single communication platform that interfaces with your EMR helps initiate, manage and document all patient contact with your practice - including phone, text, chat - all in a single system.

Contact us to learn how PatientSync can help

Ask a question and a member of our team will be in touch shortly.

What Our Customers Say

"With PatientSync, our contact center can call patients to schedule follow-ups before they’re even home from their appointments—consultation on Monday, MRI on Tuesday, with same-day follow-up with the right physician. Patients are blown away by how smooth the process can be.”

Andy Blankemeyer

CEO

OrthoAlliance

"We have grown tremendously since partnering with PatientSync, and our ability to schedule and communicate with our patients has been incredibly consistent throughout that growth. We plan to continue expansion and rely on PatientSync to empower us to continue adding new locations that can seamlessly integrate into our existing patient access center."

Michele Sweeney

VP of Patient Services

BrightView Health

"As NYCBS grows, we remain committed to our patient experience. PatientSync's single data source for physician and practice protocols enable our patient contact center to quickly scale while maintaining the quality of service our patients deserve."

Paul Kazemier

Director of Patient Communications

New York Cancer & Blood Specialists

"PatientSync enables our patient scheduling team to provide a personalized experience for each caller using real-time access to our sophisticated scheduling protocols to quickly match patients with the right specialist for their injury."

Lisa Warrren

CEO

Andrews Sports Medicine and Orthopaedic Center

We Work with Great Companies

Used by Leading Practices