Starting in 2014, we noticed that the problem in healthcare communications wasn’t the phone system – it was everything else. Health systems and practices lacked a unified approach to hiring skilled medical call center employees, training them quickly and providing them with instant information to adhere to specific scheduling protocols. As a result, healthcare communications became disjointed. Legacy phone systems and the multitude of systems across multiple locations led to more time spent wrestling with disparate communications platforms and less time listening to and serving patients.
We fixed this problem by developing streamlined healthcare call center software that simplifies communications, so call agents can truly connect with patients. PatientSync software is the backbone of patient-centered communication in 40+ states and growing.
Our mission is to provide smart software that enables the concierge-style, 1:1 experience every patient deserves.
See how our technology and business process expertise are improving patient-centered communication.