Powering patient-centered communication for today’s healthcare system

Sophisticated medical call center software built specifically to serve the needs of patients, providers and health systems.

But We Didn’t Stop There

In response to the needs of healthcare clients frustrated by the demands of managing or outsourcing their call-center operations, Path Forward IT launched the Love Your Patient (LYP) Contact Center in 2013. To provide the concierge-style communication capabilities that premiere healthcare organizations require, LYP Contact Center needed sophisticated, omnichannel communication and workflow-guidance technology to empower their industry-leading agents.

And PatientSync was born.

PatientSync is a comprehensive healthcare communications platform that turns contact center agents into superstars. Our integrated, omnichannel software enables personalized communication that makes every patient feel like a VIP. Our proprietary guided-workflow capabilities equip new agents to perform as effectively as seasoned associates in just weeks, while ensuring that all practice and provider preferences are followed to a T. And for the tasks that benefit from AI-enabled automation and machine learning, PatientSync is leading the way.

Everything that more than 20 years in healthcare has taught us about what matters most to providers is built into PatientSync—the only patient communication software you’ll ever need.

Our Mission

Our mission is to provide smart software that enables the concierge-style, 1:1 experience every patient deserves.

Meet the leaders who are transforming an industry.

See how our technology and business process expertise are improving patient-centered communication.

Nick Recker
Founder & President
Matt Chandler
Clint Holliday
Chief Innovation Officer
Jeff Mock
VP of Product
Sarah McConnaughey
Marshall Taylor
Director of Operations
Diana Coronado-Hernandez
Senior Technical Solutions Architect
Alex Wulfeck
Senior Data Scientist
Nicole Sukup
Manager of Development
Ashley Clarke
Application Consultant

Give your call center associates superpowers.

Put all the information patient care associates need right at their fingertips. Let them focus on the patient on the phone instead of searching for information and answers. Your workflow, your way. Let us show you how.

Give your call center associates superpowers.