Tech Specs

All-in-one patient scheduling and communication software that works with your existing platforms

PatientSync is a robust, cloud-based contact center solution designed to integrate all inbound and outbound communications and workflows with your existing phone system.

A Single Platform to Deliver a Uniform Patient Experience

Whether you're remote or onsite, you have one location with one specialty, or multiple locations with multiple specialties, PatientSync guides any patient care associate through a consistent, guided workflow. Customized for any type of call, your staff can now manage the entire spectrum of patient communications with features like:

  • Texts to your main phone number
  • Outbound calling automation
  • Agent workflow scripting
  • Web chat
  • Queue call-back
  • Provider call-back text alerts
  • Secure, HIPAA-compliant text messaging
  • Patient reminders
  • Patient scheduling
  • Geo-based facility & service matching
  • Call agent evaluation
  • Patient surveys
  • Unlimited call recording
  • Physician Wiki

Built-In Flexibility

PatientSync software is designed to integrate seamlessly into your existing systems, accelerating the timeline for switchover, call agent training and deployment.

System & Browser Compatibility

A secure, cloud-based platform can be accessed from standard browsers and operating systems.

  • Windows 10
  • Windows 8
  • Mac OS 10
  • Mac OS 9
  • Google Chrome
  • Firefox

Phone Integration

PatientSync works with your existing phone system, so new hardware purchases are not required.

  • Cisco
  • 3CX
  • NEC
  • Ericsson
  • Panasonic
  • Alcatel
  • And more

EMR Integration

Our open APIs allow for PatientSync to integrate with your EMR platform, providing visibility into patient needs and history.

  • Allscripts
  • Epic
  • NextGen
  • SRS
  • OncoEMR
  • eClinicalWorks
  • AthenaHealth
  • CareLogic
  • And more

Expert Support

Our integration experts are always available to deliver a smooth switchover and beyond.

  • API integration
  • Call agent and supervisor training
  • New hire training
  • 24/7 client support

Technology FAQs

We’re committed to making sure our technology works with yours. We know you’ve got questions. Let’s get you some answers.

Not at all! PatientSync is only intended to be the phone system for your public-facing phone lines. All internal phones/extensions for staff within the office remain the same. When appropriate, users can seamlessly transfer callers from the PatientSync platform to your internal phone system.
No. All of our systems are completely cloud-based applications. Both the phones and guided workflow are accessible via a web browser (such as Google Chrome). The only hardware you may be required to purchase is a headset for each user.
In most cases, very little will be required from your IT department to install PatientSync. Some basic firewall settings and workstation settings configurations will be required, but we handle the majority of the heavy lifting for implementation. If integration with your EMR system is desired, we handle that on your behalf as well.
Integration is optional, and we are capable of integrating with most major EMR/PM systems on the market today. Some that our teams are familiar with include Allscripts, Epic, NextGen, SRS, OncoEMR, eClinicalWorks, AthenaHealth, CareLogic. PatientSync can be used in tandem with any EMR platform, and integration is not required. In fact, many of our customers choose not to integrate due to cost and have still seen great ROI.
PatientSync is compatible with Chrome (preferred) and Firefox.
PatientSync is not an EMR/PM platform. Our platform is complementary to your EMR/PM, and in many ways can integrate with your existing systems to improve the quality and efficiency of your front-line phone staff.
Though there is a push toward more comprehensive service via patient portals, the reality is that patients are still slow to adopt portal usage. Even when offered omnichannel communication methods, in most cases, patients still choose a phone call. PatientSync’s streamlined workflow enables call center agents to dedicate their full attention to the patient’s needs.
PatientSync is a "one-stop" patient communication and scheduling platform. PatientSync can replace virtually all of the systems described below:
  • Phones
  • Appointment Reminders
  • Clinical Triage Software
  • Patient Recalls
  • Surveys/Patient Outreach
  • Online Scheduling
  • Secure Mobile Messaging
  • Provider Schedule Management (on-call calendars, clinic calendars feeding into PatientSync call center software)
  • Phone and Call Types Analytics Tools
In today’s world, there is a clear trend toward the desire to work from home. PatientSync enables your patient call associates to securely work from virtually anywhere with access to the internet. Many PatientSync users are working remotely already with great success.

Give your call center associates superpowers.

Put all the information patient care associates need right at their fingertips. Let them focus on the patient on the phone instead of searching for information and answers. Your workflow, your way. Let us show you how.

Give your call center associates superpowers.